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SSA OnePoint Online support services
In an ongoing effort to
enable our Customers to move Forward
Faster, SSA Global will unveil the redesigned SSA OnePoint Support website
on December 5th 2005. With new features and a streamlined user
interface, the SSA OnePoint Support website is now more powerful and better
configured to meet your needs. Key Enhancements include:
v
Enhanced inquiry
logging system with the option to have your primary SSA Global Product, version
and release details default automatically during inquiry entry.
v
Enhanced file attachment
functionality providing you the option to add an attachment to a specific inquiry
activity record, as well as to access files attached to specific inquiry activity
records by SSA OnePoint Support.
v
Enhanced Inquiry
Search functionality with the option to create, save and reuse queries so that
you can quickly access both open and resolved inquiries.
v
Enhanced
Knowledgebase functionality providing the following:
- The Solution search will be driven by your
Licensed Product set to ensure faster more accurate results.
- The option to set your preferences to view query
results by modification date as opposed to score.
- The option to set your preferences to view a
solution summary in addition to the solution title which will enable you
to quickly determine if a solution closely matches your issue.
These are just a few of the
many enhancements that have been made to SSA OnePoint Online in response to our
valuable Customer Feedback.
A comprehensive online guide
to the new site will be published during the week of the 21st
November after which you will be invited to register and view the new site.
Sincerely,
SSA Global OnePoint Support
onepoint.support@ssaglobal.com
Support documentation: